When the disconnects took place is was obvious and the PING latency for each was easy to compare and get a clear picture of when the tower connection returned and improved or became unstable.
The HTML interface on a computer is much better than the mobile application though it lacks advanced functionality it really needs.
The overview and status pages were quite helpful in getting better visibility to operation. Knowing the signal strength, signal quality and signal to noise ratio are really helpful in understanding what your connections are doing. I recorded the values over and over and evaluated operation when the unit would ONLY pick up the primary B2 channel and fail to maintain any connection to the n71 channel.
Once I started experimenting with rotating the can to influence the signal wash over the various antennas I discovered how much that could help. I read about others complaining about heat and the influence of heat on operation so I put my router outside on the patio, in the shade under the second story deck above in 88 degree weather and for 5 hours it ran solid without a single signal drop for a period of time. It never threw any alarms for over heating.
Sure it was running warmer when I brought it in but it returned to a cooler state and suffered no ill effects. The testing was done to confirm, in my mind, that the location inside the glass door was still a good place or not to have it.
The key though to getting it to favor the n71 channel. Upon the fourth call with T-Mobile the support engineer did confirm that they had received multiple trouble calls on that tower and were upgrading it. I had seen the disruptions and even on Monday morning when the T-Mobile engineer contacted me it bounced but after that it has been stable. The take away for me is that being out on the edge of the range of the signal where it is still in the good range and has good to excellent signal quality means that if I decide to buy the external MIMO antenna I can probably improve the communication dBm and not have to be so concerned about having it in a specific window.
It will also allow better utilization of the 2. I have seen pretty good signal strength with the router either centered upstairs or downstairs and I am using it to cover square feet of home on two levels. Actually I am pretty impressed with the unit though I do feel the antenna design might be a bit limiting. That is when I got a real good look at the design of the router. My take away is that if you need to remove and replace a SIM, as was the case here, be sure to have the router on its side with the SIM carrier so the retention screw is to the right of the SIM when you carefully remove the nano SIM.
If you turn the can upside down and try to remove the SIM it can fall right out of the carrier and into the slot and get stuck in there. It was fairly simple to get it out but it took some small tweezers and care to get it to come back out. The SIM card just rest on the carrier and can easily fall out or off the carrier. From what I could see it is a pretty simple task to connect an external MIMO antenna to the router and that would probably make many marginal installations better.
My only other option was Hughes net, so well, that was not going to happen. Duh… not on my watch. Now that the tower upgrade was done it appears to be a positive improvement. Like previous posts in this thread it is my hope that if anyone reads this and it helps them to improve their solution then it is worth the time sharing as T-Mobile support can help customers some but we can also help one another. I started out in a window that I could see the tower with m eyes.
There it is line of site from the window can in that window. Crap speed total crap speed was getting ready to send it back and stick with Comcast. This thread popped up gave it a read yea took a while. Took the can on a UPS with my laptop moved around the house doing just download speed tests. Found several places with good download speed that just did not make sense.
Not near a window, tower nowhere in sight, in the middle of a room. Crazy acceptable download speed. Tried several windows with towers not good speed this does not make any sense. Made a list of places and found that many inside places gave good speeds. In the end put it in the center of my home and it is there now with good speed.
Just for giggles I moved it to the window where I can see the tower man it is right there you can see it and 2m download speed total crap. Move it back to the center of my home where I have worse signal, worse readings, less bars, and I get speed.
I don't need that much speed just enough to have 2 zoom calls my wife on one me on the other and maybe a kid watching a 4k show. Again forget bars, signal strength, all that stuff the only thing that matters is speed and you may get that with less bars and worse signal. I tend to agree the download speed of one device or another could have no bearing on the matter.
The radios and antenna configurations could be very different the same as drivers etc… but as a reference point for trouble shooting having multiple devices did help here. The signal strength indicator is just a quick reference so sure it is probably not sufficient. It does take effort and attention to optimize the placement of the router. I would speculate that the current location of the router in the middle of the house may have something to do with the signal bounce off surfaces in the house.
It does seem crazy wrong that having it in the window with direct line of sight to the tower would not provide a better reception. They did it to themselves but did not think about the aluminum blind between the glass when using it to darken the room.
None of this makes sense and sure I get the phone and can are diff but so odd that my phone gets 10 times the download speed in the same spot. I said this is great I left it, to bad I did not check the bands that day.
Overnight it got updated to the latest FW and then I was getting down. Noting I do brings back anything over down. But my phone can easy get in many spots around my home. But the best I can do with the can is and that seems rare now. I think if I could get 50 it would be enough to dump cable. Note I don't think it is related to the new FW if it was other would be having the same issue I would think.
Nothing about this device makes any sense really but in the end all I care is can it supply me with what I need for internet. So now I wonder how did I get that speed with no towers in the area that would support it? I wonder it TM is upgrading the closer towers and was testing when I caught that speed? Speeds have been fairly inconsistent although normally but not always!
I get 3 bars with b66 and 2 with n I have seen over Mbps but also disconnects from time to time. Things good up the street in one direction, good down the street in another direction - just not at my house.
I good finally be in any place in the house and it worked. The lack of making the 2. Interesting that you see so many different channels. I would guess you are in a higher density population area than where I am. It would probably be beneficial for you to investigate the tower locations about your area.
I would recommend going to cellmapper. It should help clarify why signal strength is better in one location in the house vs another. Plus if your windows and screens are older make be sure to rule out aluminum screens as an influence on the signal penetration into the home.
Given you are a veteran ham radios operator pretty cool it would surprise me if you have not considered this already. If you have been through the thread you may have come across the reference I made to waveform. I have mapped out the tower locations and signals sent out from the 4G and 5G towers here and that has helped me clarify router location in our house. If you still can't connect or your speeds fall short of what is listed above, call us at It's best if you can call from a different phone than the one you are having issues with.
You can also schedule a call back or message us during available hours. You may want to contact the website owner or test the site on a another device. If the problem is not with the site, call us at If you still can't connect, call us at New to T-Mobile? Read me first For your device to connect to the Internet, make sure: Your device has been restarted. Delete the cache, cookies, and history in your browser. Android devices : Reset the device APNs to default. Wipe the cache partition.
Turn on data connection or packet data settings. If it's already on, toggle it off and back on. Apple devices : Delete the configuration profiles for all apps you uninstalled. Previous article. Next article. I'm a techy who is particularly fond of Android smartphones. A writer who usually finds himself on the other side of the spectrum. An artist who likes to sing and play the guitar. Also a photographer when in the mood.
Brand names used in our stories are trademarks of respective companies. Home internet speeds extremely inconsistent and connection drops intermittently Source 5G Home Internet T-Mobile Gateway needs to be fixed.
Source Source As per an affected user, restarting the T-Mobile 5G Home Internet gateway may help to fix the problems with disconnections and slow speeds. Source Another affected subscriber pointed out that the aforementioned problems might be occurring due to overheating of the gateway. After you pass the threshold, you can still access an unlimited amount of data, but the speed is reduced. Once you use 2 GB of data, your data speed is reduced for the remainder of the bill cycle.
If you want to have more high-speed data, please consider upgrading to a newer plan, Find the right plan for you. New to T-Mobile?
0コメント